NarceaLabs SL may, at its discretion, issue a refund within thirty (30) days of purchase date or download if there is a technical problem with a functionality fully covered by xmldocx that cannot be resolved within five (5) business days of the customer request.
To receive a refund you must obtain an Affidavit of Software Destruction (ASD) after our Support Team have reviewed your case. To receive an ASD just contact us through our web form. Please provide complete order information with your request.
The completed Affidavit of Software Destruction must be received by NarceaLabs within thirty (30) days after purchase date or download.
You must also destroy all copies of xmldocx from any computers owned or controlled by you where you have installed it. Once you have returned the Affidavit of Software Destruction to us, all licenses you may have to use xmldocx will be immediately cancelled, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.
Upon receipt of a properly executed Affidavit of Software Destruction via email, we will provide a refund in the next three (3) business days by the same way the purchase was made, less extended transaction charges from PayPal, credit card or bank transfer, which will not be refunded.
NarceaLabs reserves the right to disable any user account, product keys, vouchers and/or serial numbers issued for the refunded products.
